We know you were looking forward to sailing with us, and we apologize and share in your disappointment over these cancellations. When Omicron began to hit hard in late December, and we started to read about more and more cases on board, we elected to cancel just outside of 30 days to be sure we had both options and wouldnt lose the cost of the insurance. Now I can only hope that my Ruby Princess Pacific Northwest Cruise will go next month. The drink package included with Princess Plus covers beverages up to $15, while Princess Premier covers those up to $20. Guests who choose to transfer their booking to one of the replacement voyages will have $100 onboard spending money per person, and the added benefit of knowing their current cruise fare will be protected. Every cruise line calls it something different! I mean I've got enough FCC to cover the Ruby, Enchanted, and half Royal. CC Help Jenn Please check with your Vacations To Go cruise counselor for cancellation and refund policies for Princess cruises. Hopefully folks will continue to update this thread with how and when they canceled, what was refunded, and what went to their credit card and what went toward a FCC with an expiration date. 02. Why do Florida residents receive cruise discounts. We are booked on the Crown for late Feb 2023 but, would like to know if its a go or not. They have each received any money owed back on their credit cards already, for excursions and specialty dining. Your well-being is our number-one concern. Just as sister ship Regal Princess, Royal Princess guests will have two options to choose from. PaperSniper4, December 19, 2021 in Princess Cruises. Senior Editor, News and Features. Baggage Delay: Up to $500 if your luggage is delayed during travel. We're offering you booking flexibility, options to protect your trip and an idea of what your cruise experience will be like. It does mean that the cruise line has canceled a total of 11 voyages for the Diamond Princess cruise ship out of San Diego, California, from September 1, 2022 through November 13, 2022. "Over the past year we have operated hundreds of cruises thanks to the . In the event any guest believes any cancellation fees have been applied in error, they should contact us. Got it thanks, we did decide to cancel and rebook using CwC. We'll send you a weekly newsletter to your inbox. Q: What if I find out I was exposed to someone either on my way to my cruise or during the cruise, and I end up being isolated in my cabin for part or all of the voyage?A: PVP provides reimbursement for the days you are confined to your cabin if the confinement is ordered by a medical professional. Cancellation Fee Waiver1(Non-insurance features provided by Princess Cruises). Maybe it will reappear in 2024 but we were not given a choice. In no situation shall a guest be entitled to a refund greater than the refund amount retained by Princess Cruises. Princess Cruises Cancellation Policy: Can I Get a Refund? Princess Cruises is an American cruise line owned by Carnival Corporation & plc. Q: What if I want to cancel my PVP coverage? They can get a full refund, accept future cruise credit or book a future cruise at the same price of their 2021/2022 fare. Whether or not you will receive a refund or flight credit, or whether you will have to pay change or cancellation fees, will be dictated by your airline's policies. Nonrefundable FCCs (which are not labeled with a cash value) will expire with no refund. We recouped everything we spent, no cancellation charges. In the event an FCC being returned to My Princess Account is expired, if the FCC is a Refundable FCC (in which case it will be labeled with a cash value), Princess will refund its remaining cash value to the associated Captain Circle Number (CCN). In my case (I think I mentioned above, but here it is again): I had paid a non-refundable deposit of $200 about a year prior for our Feb 2022 cruise plus EZ-Fare , and bought PVP Platinum insurance in June. Since the start, it's been our aim to provide the latest cruise news covering all the major cruise lines. Life is unpredictable but you can rely on Princess Vacation Protection. Captain's Circle Loyalty Tiers Cruise Advice Top 10 New Cruiser FAQ Cruise Destinations Destinations Overview Alaska Asia Australia & New Zealand More Mexican Riviera / Coastal CA cruises? FCCs must be used before their stated expiration (book by and sail by) date. As I stated above, I just can't understand Princess' decision, and as you mention, today Australia has lifted it's cruise ship ban. And, now I see Australia is lifting their ban on cruise ships next month. Let's face it, canceling for something like COVID is always a gamble. The flexible program allows guests to make summer travel plans with confidence knowing that if plans change, their cruise vacation is protected. Additionally, all remaining sailings in . I checked Princess.com today, and the FCC for 28Feb2022 cruise I canceled 12/24/2021 using our PVP insurance is now showing. This program also covers guests during their cruise, including lost or damaged luggage protection, emergency excess medical expenses and emergency evacuation, and trip interruption coverage which provides pro-rated refund if illness interrupts the cruise and extra costs associated with trip delays or interruptions. Travelers who haven't yet made their final payments are eligible to receive full refunds to their original form of payment. Princess passengers whose cruises are canceled have several options. . To apply more or if you prefer not to use your FCC, please call our Contact Center. Its a convenient way to help ease your worries before setting sail. Though may other Magestic cruises have been. Option one is a 100% Future Cruise Credit (FCC), which can be used on a future cruise that departs by December 31, 2024. I thought there was a new number for us to call! Call 1-800-Princess or contact your Travel Advisor. The second option will be a full refund of the cruise fare amount, and this must be requested using an online form by July 15, 2022. By the end of Feb 2022 "things" could be much better and I might regret canceling. I am now confident we made the right decision to cancel, as sad as it was at the time. Cancel up to 30 days before you sail, and get your cancellation fees back as a Future Cruise Credit Applies to all voyages departing through September 30, 2022 To use the FCCs created as part of this program, book your cruise within a year from the date you received your credit, and sail by September 30, 2023. Example of the RF fee for our 2025 cruise in a RS - Edited 20 hours ago by Jim_Iain Sapphire Princess Cruises Canceled It's another round of cancellations from Princess Cruises, and this time it's for the Sapphire Princess. There is a replacement cruise for Nov 2023 so apparently the Diamond is still going to be in service. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Share your form with others. If you need to cancel for any reason not listed in the plan, under the Any Reason Cancellation Enhancement feature, youll receive 75% of the cancellation fee amount in the form of future cruise credits under our Standard plan and 100% under the Platinum plan. Purchases will be added to your stateroom folio and your Onboard Credit will be automatically applied before your credit card is charged at the end of your cruise. Princess Cruises has been forced to cancel a limited number of voyages for the Diamond Princess cruise ship, which includes departures out of San Diego, California. We strongly recommend that all eligible guests be up to date with their COVID vaccines. CRUISE HIVE LTD 2008-2023. Accidental Medical Expense: Up to $10,000 ($20,000 with the Platinum plan) if you become injured while traveling. Yep, our Pacific Coastal on Majestic in May 2023 was axed. I canceled my 28Feb2022 cruise 62 days prior. I thought I read somewhere it was only until April 2022 to book something. Guests will automatically receive the FCC if the refund option is not chosen. Cancellation and Refunds. This plan provides insurance coverage that applies only during the covered trip. Princess offers a very standard cruise line model when it comes to the included elements. Carnival Cruise Line is providing an option for passengers with cruises scheduled to sail this month to cancel. And how long is that Princess future cruise credit valid? Ashley boarded her first cruise more than a decade ago and never looked back. (North American Guests Only) If you have your original Princess Cruises Gift Card, a credit will be added back to that card, so always hold on to your gift cards even after you fully use them. (Onboard credit is only applicable to guest 1 or 2 on a booking and is not applicable to upper berth guests). I was told it was non refundable by my TA. Find a Bargain Please choose a vacation type. Princess Cruises has extended its Book with Confidence policy to summer 2022 sailings, including all cruises departing through September 30, 2022, for all bookings made by March 2, 2022. Just like her sister ship, there will also be a 10% discount for a future voyage sailing through December 31, 2023. We make sure cruisers are fully prepared for their cruise vacation with tips on ships and ports. If I'm out the insurance and deposit no sweat. See what you need to do before and while you sail to stay healthy at sea. Read Also: Major Cruise Line Ready to Resume Cruise Operations in Australia. So if anyone knows how I can get that date moved to Dec 31 2023 let me know. Celebrity waived the cancellation fee on that one. I would hope FCC would be for what I paid for original cruise. 1 Non-insurance feature provided by Princess. However, like others in the global travel industry we have experienced some labor challenges.. [CDATA[ As a result of the above deployments, published itineraries through April 2023 on Diamond Princess and Royal Princess to Japan . Once that FCC appears, I will share the amount and the expiration date. So, the cruises impacted are from September 5, 2023, through October 10, 2023. Princess Vacation Protection also provides coverage in case your medical condition requires emergency evacuation to an appropriate medical facility. Australia cruises go on sale March 23, 2022. Free expert cruise tips and news from Cruise Hive! 1For United States and Canadian residents only, excluding New York and Quebec. I am one of those leaving here to cruise. Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-427-8473 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options. For UK Guests: Please note any FCCs issued for the cancellation of a cruise booking by Princess Cruises after 1 July 2021 are not covered by ABTA's scheme of financial protection, although any booking made using the FCC will be protected up to the amount of the refund due on the original booking. How does that work?A: PVP is refundable until final payment is due. //]]>. Amount of onboard credit varies by cruise length to which the deposit is applied. Its another cancellation day for select guests booked with Princess Cruises as the cruise line has canceled sailings for Regal Princess in the Baltic and Royal Princess in Asia. Princess Cruises cancellation policy states that Future Cruise Credits (FCC) are non-refundable and non-transferable. Princess Cruises offers two levels of PVP Standard & Platinum. If you need to cancel for specified reasons outlined in the Cancellation Fee Waiver section of the plan, youll receive a refund of your cancellation fees. Assistance is there for you, 24 hours a day, 7 days a week, anywhere in the world. So even with your non-refundable deposit, you dont expect to be out any money at the end of the day? At the same time, we elected to use our credit card to pay a deposit on a December 2022 cruise, because the FCC wasnt in our account yet and there were just a few cabins remaining on that cruise and we wanted to snag two with our friends. I booked a Princess cruise about a year ago. For even greater peace of mind, Princess also offers Princess Vacation Protection that will provide full vacation protection in the form of a future cruise credit or a reimbursement of the normally non-refundable cancellation fees, depending on the reason for changed plans. In the event an FCD had reached its expiration date since being applied,please contact our Customer Relations team to have the OBC reinstated. If you booked Restricted Air, the airline will decide whether it will issue you a flight credit. Cruise with Confidence seems the more flexible option as things stand right now. The ship's Europe schedule will begin with a 12 . Cruises with Princess include your food, accommodation, and entertainment. When it comes to Royal Princess, the cancellations impact multiple sailings. Its not yet known where the ship will be deployed instead, but it is likely to remain based in the U.S. Princess Cruises is offering compensation options to impacted Regal Princess guests. Trip Delay: Up to $500 for any pre-cruise trip delay expenses and/or post-cruise trip delay expenses up to $1,500 (not to exceed $1,500 for both pre- and post-cruise delays) for meals, hotel and transportation. We canceled our Feb 3 Grand Princess cruise out of LA last Monday, which was 31 days out.. We had the option of using our Platinum PVP insurance and getting the final payment money returned to our credit card, but we would lose the cost of the insurance. If a guest selects an FCC and then requests a refund as set forth herein, the guest will not be entitled to any other compensation/credit. Will be very interesting to see where all of this lands! The cruise line has announced that a limited number of cruises are canceled for the Diamond Princess cruise ship on the U.S. west coast, resulting in a delayed return to service. You may wish to compare the terms of this policy with your existing life, health, home and automobile policies. Wow. . My cancellation notice shows for each of us 1/2 of the cruise fare and the cost of insurance as cancel fees, now I need to stay on top of it and make sure these fees do indeed turn into FCC. Thats why we offer Princess Vacation Protection (PVP), which provides a cancellation fee waiver1 plus travel insurance benefits2 and 24-hour worldwide CareFree Travel Assistance3. Cancellation of excursions booked onboard must take place before the cutoff date listed in the shore excursion brochure in order to receive a refund. Princess Cruises Extends Book with Confidence Policy Offering More Flexibility for 2022 Summer Vacations Book with Confidence is now extended to summer 2022 sailings, including all. When you check out, well automatically apply your credit to the payment due unless you uncheck the "onboard credit applied" box on the "Reservation Summary" screen. Before you sail, your Onboard Credit can be used to purchase shore excursions online through Cruise Personalizer. If you've found yourself in the unfortunate situation of having to scrap your booking, we'll tell you what you need to know about Princess Cruises cancellation policy, what fees may be associated with the cancellation, and what it will take for you to receive a refund, if eligible. If you need to cancel for specified reasons outlined in the Cancellation Fee Waiver section of the plan youll receive a refund of your cancellation fees. So, what happens when you book a Princess cruise and have to cancel it? They removed my Vancouver to Her nolulu. You will be able to leave a comment after signing in, By Any 2021 Cruise departing on or before November 1st 2021 from/to a US port has been put on a stop sell per CDC guidance. It comes as the cruise line is dealing with labor shortages while occupancy levels rise across its ships. You can find out details of your compensation by clicking the link that matches your sail date below. You receive your refund as a future cruise credit or you. Not quite sure why. With the insurance, no, I don't expect it to be refunded since I used it to cancel. Sorry, my bad, I meant Grand and not Crown. Any pre- or post-cruise transfers between the airport and pier will automatically be transferred to the replacement voyage. It was already cancelled twice and now 3 times. There is also the option for a full refund which must be requested using an online form by September 8, 2022. Q: Am I protected by my Princess Vacation Protection plan if my mother, who is not traveling with me, develops pneumonia and I have to cancel my trip to care for her?A: Yes! No surprises there. "Cancel for any reason" coverage allows policyholders to file claims to recoup additional costs if the cruise line, airline or hotel is unable to refund the full booking amount. The book with confidence and the January rebooking option from Princess, if you cancel shows in my account as sail by Dec 31, 2022. . My TA also said the Princess Insurance was non refundable. Future Cruise Deposits must be used within two years from the date of purchase or the deposit amount will be refunded to the original form of payment. Even better, you can also apply any such credit toward many other charges on your booking, including*: Because FCC is like store credit, it can be subject to cancel fees like any other type of payment. 42 days or less, or non-appearance. I know it takes time to get ships ready again but I would have thought 2023 was safe. These cover the transatlantic voyage from the U.S. to Denmark, Baltic sailings, and return transatlantic voyage from Europe. Even if they are not traveling with you, if someone in your immediate family is diagnosed and treated for an illness, you may request a refund to the original form of payment. We make it easy for you to choose a cruise. As of the fall of 2022, many cruise line have dropped vaccination, testing and masking requirements. For details, see Terms & Conditions below. How long will it take to get my refund or FCC? View our Book with Confidence Cancellation Policy. You dont need to take any action to receive the default compensation offer. Majestic is also listed to do cruises just prior and after your cruise. Carnival Cruise Line will be expanding its European cruise offerings in 2024, as it has opened reservations for 17 voyages aboard Carnival Legend. For those that paid with prior FCCs, how was the new FCC plus CC total calculated? 24/7 Worldwide Travel Assistance Services3(Non-insurance services provided by LiveTravel). Princess Vacation Protection Standard To obtain your state-specific Certificate of Insurance providing the terms, conditions and exclusions of the certificate, visit PVP Standard. One major reason I bought Princess' insurance for this trip was the CFAR reason provision, which I snipped and included here. Onboard Credit is only per person for the person using the Future Cruise Deposit; it does not carry over to any other passengers in the stateroom. If you look at the cancellation policy on Princess. Powered by Invision Community. I was refunded all but about $500 to my credit card within a few days. https://www.princess.com/plan/cruise-with-confidence/cruise-health/. Reasonable expenses that are a direct result of a change in your voyage or itinerary made by Princess Cruises may be submitted for consideration for reimbursement. If your cruise isnt for a few months yet and conditions re Omicron will hopefully improve, it is possible that the original rules/reasons will come back into play for the date you must cancel by for PVP and CwC. There has been a fair bit of progress in the last few days about recommencing cruising from here. Sounds logical. Cancellation Fee Waiver1 (Non-insurance features provided by Princess Cruises)Life is unpredictable but you can rely on Princess Vacation Protection. LauraS Hmmm, No paperwork yet but if its cruise with confidencethe insurance was not used. I had specifically asked my TA to double check, and glad I did, because I had assumed for several weeks that I was safe to wait until mid-January to make my decision due to having purchased PVP. Princess Cruises' Book with Confidence Policy NEW [Temporary] Policy: Cancel up to 30 days before you sail, and get your cancellation fees back as a Future Cruise Credit (FCC). Cancellations. Princess Cruises has canceled the Baltic season for Regal Princess from April 9, 2023, through September 3, 2023. This means that you have longer to decide if you wish to pay the final balance. No matter what option guests choose, the cruise line is also extending a special offer to receive 10% off any cruise up to 15 days long. Princess Vacation Protection can be purchased at the time of booking or up until final payment.You are considered enrolled as soon as the plan cost has been paid. Princess Cruises officials announced earlier this week it had canceled nearly a dozen voyages to and from San Diego. 2Available in the United States, Canada, United Kingdom, Australia & New Zealand. Passengers whose bookings began with a nonrefundable deposit will not receive the deposit amount back. Future Cruise Deposits cannot be added to a booking after the booking has been paid in full and may not be combinable with other promotional offers. Note that Princess Vacation Protection is not available to residents of the state of New York, Quebec, Puerto Rico, or Mexico. Need help? Planning a vacation gives us something to look forward to and so many of us have an inherent desire to explore the world and experience sought-after destinations, said Deanna Austin, Princess Cruises chief commercial officer. I think Princess also calls it Book With Confidence. CC Help Jenn You must book and cruise by that date. Future Cruise Discounts (FCCs with type discount) are non-refundable and non-transferable and can only be used against an individual guests cruise fare. I hope to never have to deal with a cancellation again. I wonder where the Royal will go? Guests that reserved their cruise before August 8, 2022 will have the following COVID-19 Assistance at no extra charge. That's what I was told by my TA, but it is not what I expect. If you do not have the original card, contact Princess Cruises Gift Card Customer Service at giftcardsupport@princesscruises.com or 1-855-426-0168, and a new Princess Cruises Gift Card will be sent to you. Excursion Terms & Conditions - Princess Cruises Excursion Terms & Conditions Plan a Cruise Find Cruises & Cruisetours Cruise Deals Learn About Cruising Cruise with Confidence New to Cruising Why Princess? Was told the insurance is part of the cancellation fees which will be turned into Future Cruise Credits. Princess Cruises said that the Royal Princess cancellations were due to recent deployment changes. The plan terms, conditions and exclusions are available online: Standard PVP Plan Details | Platinum PVP Plan Details. Check with a travel agent or travel insurance provider, and be sure to read the fine print before making a purchase. It is available for purchase up until final payment for your trip on all Princess Cruises, Princess Cruisetours, Princess Alaska Land Tours and Princess Canadian Rockies Land Tours, and is available at two levels: Standard or Platinum. Captains Circle members who have achieved Ruby, Platinum or Elite status who elect to purchase Standard PVP automatically receive a complimentary upgrade to PVP Platinum; well pay the difference in plan cost on your behalf. Captain's Circle Loyalty Tiers Cruise Advice Top 10 New Cruiser FAQ Cruise Destinations Destinations Overview Alaska Asia Australia & New Zealand I think for this cruise we will wait until it really goes. Book with Confidence is now extended to summer 2022 sailings, including all cruises departing through September 30, 2022, for all bookings made by March 2, 2022. If you need to book a cruise and you are waiting for your Future Cruise Credit to beapplied to your account, please call the Contact Center. The Carnival-owned cruise line is informing guests of cancellations that impact two ships. The first option will be a 100% Future Cruise Credit that must be used on a cruise that departs by December 31, 2024. I certainly never noticed any updates. For pre-cruise support, please use our Live Chator call us at 1-800-PRINCESS(1-800-774-6237). Refunds will not be given for no-shows, nor will partial refunds be given to passengers who choose to disembark a sailing early once it is underway. This means cancellation fees may be incurred by someone else on your booking who may or may not have applied FCCs of their own. View Special conditions for cancellation due to COVID-19 Munich, 10.10.2022 Special conditions for cancellation due to COVID-19 Dear guests and partners, CRUISE CANCELLED BY GUEST Princess Cruises extends its Book with Confidence policy to provide further flexibility for 2022 Summer vacations. The Future Cruise Deposit is a reduced, fully refundable deposit of $100 per person that secures a booking until final payment and gives you up to $150 Onboard Credit! On 12/19/2021 at 5:27 AM, PaperSniper4 said: 19952023, The Independent Traveler, Inc. Princess cruise Feb 2022 - Cancel for any reason with Princess' Vacation Protection insurance - FCC good how long? This did not bother me since it was the same itinerary and OBC perk from original cruise was transferred to new cruise. I was mistaken in thinking that PVP allowed us to cancel for any reason right up until a few days out, and Cruise with Confidence was 30 days out. I mentioned to her that I contacted LIVE chat 3 different times to confirm that it was refundable. 3 Travel Assistance services are non-insurance services provided by LiveTravel International. We know you were looking forward to sailing with us, and we apologize and share in your disappointment over these cancellations. I do regret a little canceling our December 2021 cruise, but that was canceled not for COVID, but for a different reason. I hope my TA is correct and I will see a FCC for the insurance and the deposit for my canceled Feb 2022 cruise; even sweeter if the expiration for the FCC is December 2023. Started August 27, 2021, By I like to be prepared.. Future Cruise Credits (FCC(s)) may be awarded to guests for many reasons, including if their cruise is cancelled. Not sure why it's not on the "restart" list, maybe you are right? Princess Cruises had a mask mandate in place for cruises of 10 days or longer, but this has now been extended to include all cruises of any length. It would be nice if they moved it into 2023 since we always cruise in Feb or Mar so having it expire in Dec does us no good. In our case we had cancelled cruise and chose a Replacement cruise from Princess list. CC Help Jenn The updated Cruise with Confidence policy has been implemented in order for Princess to offer its guests "more . So we opted to not wait and canceled outside the 30 days. Within the Book with Confidence policy, the COVID-19 Protection Program provides reassurance if cruisers are within 30 days of sailing, all the way through todisembarking fromtheir cruise. For full Book with Confidence and COVID-19 Protection Program guidelines, visit www.princess.com/bookwithconfidence. A: Princess Vacation Protection has you covered! The final balance payment date has been reduced from 90 days to 60 days prior to sailing for all cruises departing up to October 15, 2020.
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